Daryl replies with dignity.

Daryl (Yomojo)

Feb 19, 8:35 PM

Hey Nicholas,Thank you for your response.I'm so sorry to hear what have happened. It seems that there's been a major mistake or system issue on the response that you received when you contacted us.We acknowledged that everything seems to be rough for the past 3 months, but believe it or not we've been working really hard to sort everything out. This includes launching our very own app, fixing all our issues with member's accounts and providing good customer service. I know that these are all water under the bridge now since you have already left us, but we still want to thank you for doing business with Yatango, and for providing us your honest feedback. Rest assured that we'll have your case reviewed to find out what caused this to happen, in hopes to prevent losing more members and keeping our current members happy and satisfied with their services.Once again thank you for your feedback. Please don't hesitate to contact us again for any concerns that you may have in the future.Bye for now. 

Regards,

DarylYomojo Support Manager

Daryl asked for it!

Daryl (Yomojo)

Feb 19, 6:51 PM

Hey Nicholas,Hope everything's going well. We sincerely apologise for the delayed response.I'm sorry to hear that it seems you're unable to login to your account. Can you confirm your date of birth on the account for verification purposes so that I can check what happened? Also, can you tell us your reason for transferring to a new provider?Hope to hear from you soon.

Regards,

DarylYomojo Support Manager

 Hi Daryl,

When I first contacted Yomojo earlier today about my 'log in' problem I got the following reply:

Hello,

 

I'm currently on leave, returning February 22 and have limited access to email.

Please contact OJ Santiago (oscar.santiago@acquirebpo.com) in my absence.

 

Thanks,

Andrew

 

I must admit that this is not the reply I was expecting and to be brutally honest sums up the 'farce' you call Yomojo. I managed to chat to Dean on the chat help service and Dean was good. Dean should seriously think about working for another company. Dean confirmed that my account was closed which is all that I wanted to check.

Why have I moved to a new provider? Don't get me started....It is not your fault that you work for one of the most incompetent and inefficient companies ever to get a business license....that is, I am assuming you have a business license but I would not be surprised if you were denied one.

 I was really happy with Yatango, their app was easy and efficient and I felt like I was getting good service...but Yomojo took over and spoiled that...and how!

Leave Daryl...escape while you can because Yomojo is a sinking ship and soon they will go under. They should be called 'Yo' because they have lost their 'mojo.' Actually I don't think they ever had it!

I doubt I am the first to take my custom elsewhere but I go back to Amaysim....in one day they have done more for me than Yomojo ever did in three long months!

I will not be recommending Yomojo to anyone, not even my worst enemies or Donald Trump, if he should ask me to recommend a service provider....and I think you can imagine how much I despise him.

Yours very sincerely,

Nick Allen.

No power!

So...Will was off at 5.00 am this morning for a full day of cheese making but was back by 8.30 am as there was no power in Thulimba. He has to go in tomorrow now.As it turned out the power came back on by 9.00 am.I spent the morning in Stanthorpe washing the bedding and towels and buying pyjamas for my hospital stay.I have changed my mobile phone provider and was getting a bit worried that the sim card had not arrived yet...but it came today and a few hours later I got an email to say that my number had been transferred too.  I tried to sign into my old account with the last provider, Yomojo, but it wouldn't let me. So I sent them an email by clicking the 'contact us' button on the website. Would you believe that I got a message back from someone called Andrew saying'Hello, I'm currently on leave, returning February 22 and have limited access to email. Please contact OJ Santiago (he gave me Oscar's email address here) in my absence.Thanks, Andrew'I replied saying 'I don't care if you are on leave, I am a customer and I cannot access my account. What are you going to do about it?'Andrew has not replied.I did eventually chat to Dean...in an online help chat thing and he confirmed my account was closed with Yomojo...Good riddance is all I can say! I do not recommend them!The weather forecast predicted thunderstorms today and we just missed one but got a bit of rain about 3.00 pm The early part of the day had been hot and uncomfortable but after the rain it was lovely and cool.We tried to move Trogdor the Burninator but the wheel that Will had fitted the tyre on would not turn. He thinks the brakes are locked or that it has rusted badly...Not even a generous spraying of 'Start ya bastard!' would get it going.Roxy dragged it about 6 feet before the rope broke and we gave it up as a bad job.

I almost forgot that I was to call the hospital today to find out what time I have to go in on Monday. I was to call between 4.00 and 7.00 and I remembered at 6.00.I am to go in at 8.00 am. I know some people will be in at 6.00 so that perhaps means I will not be having my operation until about lunchtime. What do I know!I have to fast from midnight Sunday, wash in the soap I was given the night before and in the morning before I go, just take pj's and my medication and no valuables over $50!I shall need my computer though! I shall have to think of some cunning disguise!The day has come full circle....it is 7.15 pm and we have no power.That's what a cloudy day does for you!

Will power!

So...there are three old car wrecks lying about the place and for a while Will has been saying that he is going to try and drive them down the hill. I have humoured him not thinking for one second that it was possible.He bought a little 12v air compressor to pump up the tyres which ran off Jaxy's motor. Amazingly all the tyres on Beige Beauty pumped up and were not punctured. Today on the way back from a few hours of bleaching at the Cheese Factory he went to the dump under the illusion of getting rid of our recycling but came back with two more car batteries.He fitted one to Beige Beauty, put in some petrol and turned her over. I was not surprised to see that she did not start. Will, undaunted brought in Roxy to try and jump start Beige Beauty by connecting her up to Roxy's battery.The engine tried to turn over but would just not start and then Will remembered that Beige Beauty had a choke which he had forgotten about. He pulled the choke out and Beige Beauty spluttered into life.I was utterly gobsmacked! He reckons the car has been rusting there since 2005 perhaps even before!He then only went and drove it down the hill to park it beside our Garth Lane entrance ready for someone to come and take it away.He is now determined to get Trogdor the Burninator down there too. He has already fitted a tyre where the last one was crushed by a collision with a rock and pumped up all the tyres. It would appear that someone, in our absence, has been and removed the radiator and water pump so this removal might just be a little more tricky.We now have to wait until Saturday for the attempt as tomorrow he will be up to his elbows in cheese!

At Last!

I finally have a date for the operation!The wait has been quite awful...with me hovering over the phone constantly since that day of tests in Brisbane. If the phone went off I almost had a heart attack, convinced that it was the hospital and then was very disappointed when it was not.Jason, the doctor I had seen a week last Tuesday, rang today.I am going in on Monday 22nd February.Ooh er!